Frequently Asked Questions

Dreaver products are designed for people who want to bring more movement and well-being into their daily lives. Whether you want to walk more, get stronger, or simply take better care of yourself. Our products are developed to make movement accessible, right from home and at your own pace.

Most of our treadmills and products are delivered ready to use or require minimal assembly. Plug and play, so to speak! Clear instructions are always included to guide you through your first steps.

Safety is paramount at Dreaver. All our products comply with applicable guidelines and have been tested for reliability and safety of use.

We recommend cleaning the product regularly with a dry or slightly damp cloth. Avoid harsh cleaning agents. For specific tips, you can consult the included manual.

In addition, it is important to oil the treadmill regularly. For this, use the Dreaver lubricant.

Here you can see how to apply the oil. Instructions for this are also provided in the manual.

• Light use, Less than 3 hours per week. Every 5 months.
• Normal use, 4-7 hours per week. Every 2 months.
• Intensive use, 7+ hours. Every month.

Don't worry, this can sometimes happen during use and is easy to fix. Follow the instructions in the manual to properly center the band again.

You can see how to adjust it properly using the included adjustment tool in this video.

Not sure or having trouble? Feel free to send a short video to support@dreaver.nl, and we'll take a look and help you out.

The treadmill should produce approximately 45 to 55 dB, which is comparable to a humming refrigerator to a gurgling coffee machine. The exact noise level naturally depends on the weight placed on the treadmill and the surface on which the treadmill stands.

If your treadmill makes more noise than that, it can help to adjust the belt so that it runs neatly in the center of the machine. You can see how to properly adjust it with the included Allen key in this video.

You can also try oiling the treadmill. Here you can see how to apply the oil. There are also instructions for this in the manual.

Hopefully, you can enjoy your treadmill to the fullest again! If you still experience problems, feel free to send a short video to support@dreaver.nl, then we will take a look with you.

Dreaver treadmills are suitable for almost everyone. The running surface is spacious enough to move around comfortably, regardless of your height. For most users, height is therefore not a limiting factor. This is why our founder Jort (1.88 m) also enjoys using it every day.

However, it is important to take the maximum weight capacity into account. Depending on the model, this is between 120 and 135 kg.

The expected delivery time for your treadmill is usually 2 to 4 business days after it has been handed over to the carrier. Extras or accessories may be delivered later than this. As a result, your order may consist of multiple packages, and you will receive separate tracking emails for each.

For the most up-to-date information, we recommend using the carrier's app. Track and trace often allows you to change the delivery time yourself.

As soon as your order has been shipped, you will receive an email from the courier with a tracking link.

Through this link, you can easily track where your package is and when it will be delivered. Often, you can also change the delivery time yourself or set a delivery permission.

Do you not see any movement in the tracking yet? Then it may be that your package is still waiting for an initial scan from the carrier, while the order has already been processed.

Still no update within 5 business days? Then feel free to contact our customer service, and we will look into it with you.

If your order hasn't been shipped yet, we can often still make some changes. Please contact us as soon as possible so we can see what might be possible.

Would you like to change your address, but your order has already been shipped? Then you can often change this yourself via the track and trace as soon as more information about the delivery is available.

That is frustrating, but we would naturally like to resolve it for you. Contact our team as soon as possible and optionally include a photo or video, so that we can help you quickly with a suitable solution.

Yes. All Dreaver products come with a standard 2-year manufacturer's warranty. This also applies to Second chance products. If something doesn't work properly, our team will be happy to help you with a suitable solution.

Our products are designed with quality and durability in mind. With normal use, they will last for years.

Yes. You have 30 days to return your order. During this period, you are welcome to try the product to see if it suits you.

We only ask that the product is treated with care and returned in good condition. We recommend keeping the box so that the product can be returned in its original packaging if necessary.

You can find the return form here: Dreaver return form.

And here you can find more information about our return policy.

Yes. We will provide you with a free return label, which you can use to drop off the package yourself at a shipping point.

Would you prefer to have the package collected from your home? Then we can schedule a collection for you. The cost for this is €29.95.

You can find the return form here: Dreaver return form 

Yes, exchanges are possible within 30 days. Please contact our customer service to discuss and arrange the exchange. They will be happy to assist you with the options and the next steps.

The stappendoel guide will be sent to you via email as a download. It may have ended up in your spam or junk email folder.

If you cannot find it, let our customer service team know - they will be happy to help. 

Of course you can! We’re a big fan of that too, so go for it.

But it’s precisely during those late hours, busy days, with children running around, or when everything seems to be going wrong that your Dreaver makes it just a little bit easier to keep moving. And let’s be honest, with the Dutch weather, you’re not always waiting around for a walk outside.

With your Dreaver, you can easily get some extra steps in here and there, while working, between naps, or simply while watching your favorite series. That way, you don’t have to set aside a separate time for exercise.

That’s why we don’t see the Dreaver as a replacement, but as a nice addition to your daily routine.

Certainly! We are happy to help businesses with suitable solutions or larger orders. Contact us for a custom quote.

Yes, you can. You can try our products in various Fitwinkels throughout the Netherlands and Belgium. This way, you can experience for yourself how the product works.

Are you ordering through our website? Then you can try the product at home for 30 days. This gives you plenty of time to see if it suits you.

JJ-Commerce B.V.
Registered office:
Stationsplein 26,
6512AB Nijmegen

Chamber of Commerce number: 89545435
VAT number: NL865016847B01

Telephone number: 085 333 2302
Email address: support@dreaver.nl