Right of withdrawal & Returns policy

You have the right to withdraw from the agreement within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you, or a third party designated by you who is not the carrier, physically receives the product.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the agreement by means of an unequivocal statement (for example in writing, by post, fax, or email). You can use the model withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient to send your message exercising the right of withdrawal before the period has expired.

Consequences of withdrawal

If you withdraw from the agreement, you will receive back all payments you have made up to that moment, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) as soon as possible, and in any case within 14 days after we have been informed of your decision to withdraw.

If you return only part of your order, the shipping costs will not be refunded. We will refund you using the same payment method you used for the original transaction, unless you expressly agree to a different method. We do not charge any fees for this refund.

We may wait to refund you until we have received the goods back, or until you have provided evidence that you have sent the goods back, whichever occurs first.

You must return or hand over the goods to us as soon as possible, and in any case within 14 days after the day on which you informed us of your withdrawal from the agreement. You are on time if you send the goods before the 14-day period has expired. The direct costs of returning the goods are your responsibility.

Our return address
Maestromail [Dreaver]
Oude Graaf 11
6002 NL Weert

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Return conditions

After registration, you have 14 days to return the product.
Return products in the original packaging as much as possible (new packaging can be obtained via customer service) and in original condition.
The complete packaging contents must be included.
The product must not be damaged or visibly used.

How can I return my order?

1. You can easily arrange your return online via our return portal. Click here to go to the return portal.

2. Return your order to our return address. After the 30-day period, you still have 14 days to return the product. The costs of returning are at the customer's expense. The customer is responsible for the product until we have received the returned item. Remember to keep your shipping receipt carefully in case your package does not reach us.

3. Once we have received the return shipment, we will process it within 14 days. If your return is processed correctly, you will receive a confirmation email. The full purchase amount will then be refunded to your account within a few working days. If you return only part of the order, these costs will not be refunded.

Frequently Asked Questions

Is returning free?

Returns in the Netherlands and Belgium are free when you use our return platform to request a return label. If you choose a pickup appointment in the return platform, a fee of €29.95 will be charged. This amount can be paid directly in the return platform. No additional processing fees are charged for returns.

Can I exchange my order?

If you want to exchange a product, return the unwanted product and place a new order for the desired product. Once we have received the returned product in good condition, you will receive a refund of the purchase amount.

Where can I find my order number?

Your order number is in the confirmation email you received after placing your order.

How long does it take to get my money back?

We aim to process returns within 14 days. Once your return is approved, you will receive a confirmation and the purchase amount will be refunded within a few working days.

I have returned my order but have not yet received a refund. What now?
If you have not received a refund after 20 days, please contact us at support@dreaver.nl so we can check this for you.

If you have questions about returns, feel free to contact us. We are happy to help!