Shipping & Orders

What is the current delivery time?

After we hand over the package to DPD/DHL, it usually takes 1-2 business days before it is delivered to your home.

*PLEASE NOTE: The tracking information may sometimes indicate that the package has not yet been received by DPD/DHL, while this is actually the case. Due to the high volume DPD/DHL experiences, they cannot always process all delivered packages on time. The moment the package is scanned by DPD/DHL is when they say it has been received, although it was actually received earlier.

Orders placed on business days before 21:00 = handed over to DPD/DHL the same day.

My package is delayed at DPD, what should I do?

Unfortunately, we depend on courier services, and sometimes due to workload, they cannot always guarantee the delivery promise 100%. We always ensure that your order leaves our warehouse in the Netherlands as quickly as possible, on its way to the DPD/DHL sorting center.

We understand this can be frustrating, but we do our utmost to ensure your order is delivered as soon as possible. If your package has not been delivered 5 business days after your order, please feel free to contact the DPD/DHL customer service or us. This way, we can provide more clarity about the status of your order.